CL&P Rep Visits Bethany Family to Make Amends for Post-Storm Disaster

Power company cuts a check to take the sting out of the debacle they caused for one family, but resident's police record remains.

The October snowstorm took out the power lines to all of Bethany, which was a painful case of déjà vu for residents only weeks after Hurricane Irene had done the same. For most people the moment the electricity returned was euphoric, but for the Schurman family, it was the The power company had incorrectly reconnected the wires and sent 220 volts throughout the house, frying their electronics and appliances. The convoluted series of events that followed left the Schurman family financially strapped and gave John Schurman a police record.

Last Friday, a CL&P representative visited the Schurman household to try and make amends. The Hartford Courant has the story.

Marcia Patterson January 26, 2012 at 02:08 PM
Hmmm... sounds like they just barely covered the cost of lost appliances. Were there any legal costs? What about all the pain and suffering? Is it too late to drop the charges? They should be making up for that as well.
Barbara T. January 27, 2012 at 12:39 AM
The poor guy gets a police record. It could of been worse his whole house could of burnt down. And his family could of died during the night if power went on when they went to sleep. How sad I feel sorry for him. Hope the charges were dismissed..
Sue Ellen January 27, 2012 at 01:49 AM
That is nothing! How about getting the arrest record thrown out?! $3,000 is nothing, barely covering lost appliances I would suppose as well as not coverage labor ro repair house wiring and the embarassment, stress and worry...Typical big corporation!
Curt Downs January 27, 2012 at 01:24 PM
I had a very good experience w/ CL&P. My power was back on in under 4 days, my parents house had problems after restoration with NO 220 power to their house. A tree branch had disconnected the line at the pole, so the house only had 110v in. My electrician had repaired the 'mast' damage, and informed me of the problem. A call to CL&P to a very nice rep (probably not the one John talked to!) resulted in a quick repair to the line (within approx. 4 hours of my call). Having said that, the Shurman family got totally screwed over. I'm glad to see CL&P did the right thing- to a point- (apology and more money-I would be worried about the house internal wiring though), it's a shame it took so long. Having a police record for his call to try to take care of the problem is amazing. The experience of almost having your house burn down, and court experience will be haunting this family for decades. It's probably too late to have CL&P drop the complaint made by the rep, but this poor guy deserves much better than what he got. John and family, I hope you decide to stay in Bethany, if you move out one of the morons involved in this nightmare might move in. Curt


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